Frequently asked questions

• How can I book my holidays ... - please view our how to book page.
  
  
• I am going skiing for the first time ... - please read our guide to first time skiing.
  
  
• What are the rules on the slopes ... - please read about skiers code.
  
  
• Do I need a photograph for my ski pass ...
  No, for 6 days skiing only children with a free Superskirama pass require a photograph.
  
  
• What happens if something goes wrong ...
  We are only a phone call away (24hrs) and will make sure that you receive the required help.
  We have a guarantee underwritten by Signal Iduna insurance.
  
  
• Do I need insurance ...
  Due to the EU legislation it is a condition of booking that you take travel insurance.
  You must either take the cover offered by us or take out another policy offering at least the same or better cover. We have arranged an insurance policy with Signal Iduna that includes : medical cover, personal accident cover, public liability and emergency rescue. Please check thoroughly what our policy includes against others. The cost is £15 per person and is not included in the accommodation price. View insurance details.
  
  
• I do not know your company...
  We have been organising skiing holidays for over 12 years, and have strong relationships with
  Italian tourist agencies and businesses. We have been awarded for our services to local communities in the Tre Valli region, and are recognised and respected within the local travel industry. We have a guarantee underwritten by Signal Iduna insurance company. Feel free to check our references - more details on About Us page.
  
  
• Do you organise flights ...
  No, but we can organise your transfers, accommodation, ski school, childcare etc
  
  
• I want to book ski hire ...
  There is no need, all equipment needs to be tailored to your height, weight and ability.
  This can only be done when you arrive at the ski resort.
  Please beware of companies offering equipment hire as part of the package as you will be paying well above the regular rates.
  Average price for full set including boots is between 50 - 70 Euro per person for 6 days skiing.
  
  
• Is there going to be any snow...
  Thanks to the availability of state-of-the-art snowmaking systems, fun on the slopes can be guaranteed even in periods of scarce snowfall. In the Dolomiti Superski regions 90% of the 1,200 km of slopes can now be reached by snowmaking facilities. Additionally, 90% of all slopes are situated at altitudes between 1,500 and 3,269 m of the Marmolada glacier.
  Hence, nothing stands in the way of a wonderful ski holiday.
  
  
• Can I travel on other days than Saturday to Saturday ...
  All apartments are rented on Saturday to Saturday basis only (except during the Christmas and New Year period). Some hotels offer Sunday to Sunday as well, in general hotels are more flexible regarding the dates. During the high season ( Christmas, half term) it is extremely difficult to find accommodation out of the regular pattern.

Quick notes

• Local Ski Pass (example Civetta Ski Pass)
  - the cheapest pass usually only valid for one ski area.
  
• Combined Ski Pass
  - issued for a particular ski area plus one or two additional areas.
  
• Ski pass Dolomiti Superski
  – 12 different ski areas in the Western Dolomites including 1200 km of slopes read more
  
• Ski pass Skirama
  – you can ski in a different area each day, valid in the Brenta Dolomites read more
  
• Ski pass Superskirama
  - unlimited skiing in the Brent Dolomites, more than 300 km of slopes read more
  - deposit returnable on the ski passes– 5 Euro.
  - do not forget to return the ticket and collect the deposit from the ski pass office.
  - please keep a record of your ski pass number (in case you loose your pass)
  
• Ski pass becomes an ID on the slopes, do not exchange it or lend it to anyone.
  Ski lift insurance is included in your ski pass.
  
• Discounted ski passes are available only to our customers.
  
• Safety helmets are obligatory for children under 14 years old.
  
• The slopes are supervised by the police and they can issue fines or confiscate
  ski passes for speeding or dangerous skiing practices etc
  
• It is forbidden to ski under the influence of alcohol.
  
• In the event of an accident await medical attention and transportation.
  - do not attempt to leave the slope unaided.
  
• Ski boots are forbidden on the transfer bus from Andalo to Madonna Di Campiglio.
  
• Ski buses are free for the holders of valid ski passes.